Terms of Service
Effective Date: January 1, 2026
Welcome to Duality Psychological Services! These Terms of Service outline the important details about using our website and services. We've written them in plain language because we believe transparency builds trust.
1. About These Terms
By using our website (https://www.dualitypsychservices.com/) or engaging with our services, you agree to these terms. If you don't agree with any part, please don't use our website or services.
We may update these terms occasionally to reflect changes in our practice or legal requirements. We'll post the updated date at the top. If you continue using our website, you accept any changes.
2. Our Services
Duality Psychological Services is a group therapy and testing practice providing:
Individual therapy
Couples therapy
Family therapy
Child and adolescent therapy
Trauma Therapy
Neuropsychological Evaluations
Psycholegal Evaluations
Accommodations Support Services
Psychoeducational Testing
Important: Our website provides information about our services, but does not constitute therapy or establish a therapeutic relationship. Actual therapy begins only after completing our intake process, signing informed consent documents, and attending your first appointment.
3. Website Use & Acceptable Behavior
What You Can Do:
Browse our website to learn about our services
Complete contact forms and intake questionnaires through our secure Simplelntake system
Access resources and educational content
Subscribe to our newsletter
Schedule appointments through our secure client portal
What You Cannot Do:
Use our website for any unlawful purpose
Attempt to access restricted areas or other users' information
Share inappropriate, harmful, or offensive content
Copy or distribute our copyrighted materials without permission
Use automated systems to access our website excessively
Misrepresent your identity or provide false information
4. Communication & Contact Consent
Email Communications
By providing your email address through our website forms, newsletter signup, or Simplelntake system, you consent to receive:
Responses to your inquiries
Appointment confirmations and reminders
Our newsletter with mental health resources and practice updates
Important updates about our services
Administrative communications related to your care
You can unsubscribe from marketing emails at any time using the link provided in each email.
Text Message Communications
By providing your phone number and checking the appropriate consent box, you agree to receive text messages from Duality Psychological Services regarding:
Appointment reminders and confirmations
Intake process updates and next steps
Brief administrative communications related to your care
Emergency or urgent practice updates
SimpleIntake system notifications
Text Message Details:
Message frequency varies based on your engagement with our services
Standard message and data rates may apply
You can opt out at any time by replying "STOP" to any message
Reply "HELP" for assistance
For urgent matters, always call our office directly
Communication Security
While we use reasonable security measures, including our HIPAA-compliant Simplelntake system, email and text messages are not completely secure. Please don't include sensitive clinical information in these communications unless specifically requested as part of our secure intake process.
5. Privacy & Data Collection
Information We Collect:
Contact Information: Name, email, phone number when you complete forms
Website Usage: How you navigate our site (cookies and analytics)
Intake Information: Clinical and personal information you provide through our Simplelntake system
Newsletter Data: Email addresses for our mailing list
Client Portal Data: Information entered through our secure client management system
How We Use Your Information:
To respond to your inquiries and provide the requested services
To improve our website and user experience
To send newsletters and updates (with your consent)
To communicate about appointments and services
To comply with legal and professional obligations
To process insurance claims (when applicable)
To coordinate care with other healthcare providers (with your consent)
Information Sharing:
We never sell or share your personal information with third parties for marketing purposes. We may share information only when:
Required by law or court order
Necessary to protect safety (following professional ethics guidelines and mandatory reporting requirements)
With your explicit written consent
With our professional consultants bound by confidentiality agreements
With our technology service providers (such as Simplelntake) who have signed Business Associate Agreements
For current clients, additional privacy protections apply under HIPAA and our Notice of Privacy Practices.
6. Online Scheduling & Simplelntake System
Scheduling Platform
We use Simplelntake, a HIPAA-compliant intake management system, to:
Process initial inquiries and intake forms
Schedule appointments
Send automated reminders
Manage client communications
Maintain secure client records
Your Responsibilities:
Provide accurate and current contact information
Respond to intake communications in a timely manner
Attend scheduled appointments or provide appropriate notice for cancellations
Keep your client portal login information secure
Our Cancellation Policy:
24-Hour Notice Required: Please provide at least 24 hours' notice for appointment cancellations
Late Cancellation Fee: Full session fee may apply for cancellations with less than 24 hours' notice
No-Show Fee: Full session fee applies for missed appointments without prior notice
Emergency Exceptions: We understand that true emergencies occur and will work with you on a case-by-case basis
7. Intellectual Property
All content on our website, including text, images, logos, and design elements, is owned by Duality Psychological Services or licensed for our use. You may view and use this content for personal, non-commercial purposes only.
Our therapists' photos, bios, and professional content are proprietary and cannot be used without written permission.
8. Third-Party Links & Services
Our website may contain links to third-party websites or services (such as insurance providers, professional organizations, or mental health resources). We're not responsible for their content, privacy practices, or terms of service. Use them at your own discretion.
Third-Party Services We Use:
Simplelntake by Productive Therapist (intake management)
Ensora (electronic health records)
Stax (credit card processing)
(insurance processing, if applicable)
Google Workspace
9. Disclaimers & Limitations
No Medical Advice
Information on our website is educational and does not replace professional medical or psychological advice. Always consult with a qualified healthcare provider for medical concerns.
Crisis Situations
If you are experiencing a mental health emergency:
Call 911
Go to your nearest emergency room
Call the 988 Suicide & Crisis Lifeline (available 24/7)
Our website and online systems are not monitored 24/7 and should not be used for crisis communications.
Website Availability
While we strive to keep our website and Simplelntake system running smoothly, we can't guarantee they will always be available or error-free. We're not liable for any disruptions or technical issues that may prevent access to our services.
Limitation of Liability
To the fullest extent permitted by law, Duality Psychological Services and its team members are not liable for any indirect, incidental, or consequential damages arising from your use of our website or online systems.
10. California Law & Professional Standards
These terms are governed by California state law. As a California-based practice, we follow all applicable state licensing requirements and professional ethics codes, including:
California Board of Psychology
California Board of Behavioral Sciences
If you have concerns about our services, you may contact the appropriate licensing board in California.
11. Insurance & Payment Terms
Insurance
We are in-network providers with Aetna and Optum/United Healthcare, along with various carveout plans that contract with Aetna and Optum/United Healthcare
Insurance benefits are verified through our Simplelntake system or the insurance company's designated site.
You are responsible for understanding your benefits and any applicable deductibles or co-pays
If a coinsurance or other insurer is not disclosed, resulting in the denial of a claim for rendered services, you are responsible for our out-of-network fee, as outlined in your informed consent document.
Payment
Payment is due at the time of service unless other arrangements have been made
We accept credit cards and HSAs. We maintain a valid card on file to charge at the time of the session.
Outstanding balances over 30 days may be referred to a collection agency.
If your card on file denies the transaction for any rendered services, Duality reserves the right to pause services until the debt is paid in full and a new payment method is established.
12. Termination
We may suspend or terminate your access to our website or services if you violate these terms or our clinical policies. You may discontinue services at any time, though we encourage discussing termination in session when clinically appropriate.
13. Accessibility
We're committed to making our website and intake system accessible to all users. If you encounter accessibility barriers, please contact us so we can assist you and improve our site.
14. Contact Information
Questions about these Terms of Service?
Duality Psychological Services
15250 Ventura Blvd., Suite 705
Sherman Oaks, CA 91403
Phone: (818)208-7897
Email: Info@DualityPsychServices.com
Website: https://www.dualitypsychservices.com/
For clinical concerns or to schedule services, please use our secure contact methods through the Simplelntake system rather than general email.
Thank you for taking the time to read our Terms of Service. We're here to support you on your journey toward growth and wellness.
Last Updated: April 16, 2026
These terms supplement but do not replace our Notice of Privacy Practices, informed consent documents, and other clinical agreements.
This Terms of Service template is provided by Simplelntake, a service of Productive Therapist. It should be reviewed by your legal counsel and customized to meet your specific practice needs and state requirements.